Djibouti – Électricité de Djibouti  (Call Center)

Procurement, installation, and customisation of a Call Center system for managing customer relations and logging of support issues from existing power ERP system.

Djibouti – Office National de l’Eau et de l’Assainissa de Djibouiti (M@jics)

Procurement, installation, and customisation of a Management Information System offering: customer management, metering, billing, NRW, revenue collection, debt management, customer relations, and meter management, GIS, Meter Reading. In operation since January 2018. 40,000 accounts.

Cape Verde - Serviço Autónomo de Água e Saneamento – Santiago, Assomada (M@jics)

Procurement, installation and customisation of a Management Information System offering: customer management, metering, billing, NRW, revenue collection, debt management, customer relations, and meter management, GIS, Radio Frequency Meter Reading. In operation since January 2012. 8,000 accounts

Eritrea - Asmara Water & Sewerage Department (M@jics & ERP)

Procurement & installation of a Management Information System that offers the following services: customer management, billing, metering, debt management, meter management, and tanker billing. Procurement & Installation of accounting software – UA Business Software. In operation since May 2002. 30,000 accounts.

Djibouti - Électricité de Djibouti (M@jics & ERP)

Technical assistance for the development & implementation of a new Management Information System. M@jics is at the heart of the new customer information system that includes the following modules: billing, metering, revenue collection, debt management, customer, and meter management. Development of a State-of-the-art website with online customer accounts data. www.edd.dj.
Development of Financial interface
Development of data logger interface for meter reading.
Procurement and programming of Data Loggers.
In operation since June 2003. 60,000 accounts.